Terms & Conditions.

1. Acceptance of Terms

By accessing or using our services, you agree to comply with these Terms and Conditions. These Terms and Conditions may have changed from when you last made a purchase from Carah Fine Jewellery, therefore please read and understand these Terms and Conditions carefully before making any purchase from Carah Fine Jewellery.

2. Basis of Contract

You acknowledge that Bespoke Goods are customised goods made to order and therefore agree to the following:

  • That you shall comply with the payment conditions set out

  • That Bespoke Goods are 100% non-refundable; and that the date on which your Bespoke Goods will be ready is an estimation and timings are approximate

  • You hereby give permission to us to use photos and/or videos of the Bespoke Goods on the Website, social media profiles, presentations and any other marketing material for the purposes of promoting our business. You shall have the right to withdraw such consent at any time by giving written notice to us.

3. Acceptance of Your Order

Once all the details of the bespoke order have been confirmed, Carah Fine Jewellery will send a confirmation email containing all relevant images, descriptions and quotations. You must then provide confirmation that you would like to go ahead with the bespoke order by email.

We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide.

Our acceptance of your order brings into existence a legally binding contract between us. 

If we are unable to accept your order, we will inform you of this and will not charge you for the product. Reasons for this may be because:

  • Of unexpected limits on our resources which we could not reasonably plan for

  • We have identified an error in the price or description of the product

  • We are unable to meet a delivery deadline you have specified

  • Any other reason which we shall advise you of in writing

4. Ring Sizing

Carah Fine Jewellery will provide access to a UK industry standard ring sizer and advise all customers on fit. However, the final decision on ring size is the choice of the customer and once it’s been agreed and the deposit paid, the ring will be made to this given ring size.

All finished pieces will be within a ¼ of a size (+ or -) of the specified ring size. Very slight variation will be inevitable in the manufacturing process. In most instances, Carah Fine Jewellery will adjust the ring size once as a complimentary service on engagement rings. Any further alterations will be charged.

No resizing can be offered on full eternity rings, any full set rings, and certain gemstone rings.

5. Returns

Bespoke goods cannot be returned other than at the discretion of Carah Fine Jewellery.

6. Payment & Pricing

All orders must be completed in (£) GPD. Payment can be made via Direct Bank Transfer.  If you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed

7. Deliveries & insurance

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.

  • All orders within the UK are delivered using Royal Mail Special Delivery

  • Delivery is made within the UK only

You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

8. Delays

It is agreed upon between parties that Carah Fine Jewellery shall not be held responsible for deadlines stated by the client. Goods in transit, alterations, material sourcing, client approvals for CAD designs, metal casting and stone setting are all subject to delays in production timeframes.

Carah Fine Jewellery will not be held responsible for delays in production timeframes for reasons that are outside of our control. We recommend allowing ample time for the production of bespoke jewellery pieces when placing orders in preparation for special events.

9. Damaged or Defective Goods

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question on hello@carah.co.uk.

10. Contact Information

Carah Fine Jewellery registered office address: Scottish Provident Building, 7 Donegall Square West, Belfast, BT1 6JH. For any enquiries regarding these Terms and Conditions, please email hello@carah.co.uk.